Kaylin Clayton
2 months ago
AAA Cooper has provided one of the worst delivery experiences I have ever had. My first order was scheduled for delivery on June 15. I received an automated call confirming the delivery date and providing a delivery window of 10:00 a.m. to 2:00 p.m. No one ever arrived, and I never received a phone call or update. When I called AAA Cooper, the representative was rude and insisted that they had never provided that delivery window, stating instead that my order would arrive by 5:00 p.m. When 5:00 p.m. came and went without a delivery, I called again and was informed that the truck had broken down and the driver had returned to the warehouse. No one had bothered to call or email me to let me know. When I asked if that was how they normally conducted business, I was told that it was. Fast forward to July 22. I called ahead to confirm that both my first and second orders would be delivered and was reassured that they would. However, only my second order arrived. My first order was still missing. When I attempted to contact the company for answers, no one would answer the phone. July 23rd I called and dealt with a completely rude women. When I asked why it was not delivered she told me the driver was confused. I asked what he was confused about and she yelled “he’s human and makes mistakes”! How this company is still in business with allowing this kind of behavior is beyond me!! I am appalled by the lack of communication, professionalism, and customer service shown throughout this entire process. This experience has been so frustrating. Hopefully I get my couch today. I won’t hold my breath.