Situated along the Interstate 35 corridor in southern Waco, ABF Freight operates as a commercial freight and moving service provider for the local area. Located at 6102 I-35 in the 76706 area, the facility coordinates ground logistics and shipping operations, assisting commercial clients as well as individuals receiving large cargo orders from online retailers like Amazon.
With a 3.1-star rating from 16 Google reviews, public feedback highlights a varied service record for the hub. Patrons often turn to the carrier for its comparatively lower pricing in the freight industry, yet reviewers frequently cite difficulties surrounding delivery execution and scheduling. Accounts from customers point to unexpected pickup delays, operational pauses during rainy conditions, and communication breakdowns regarding arrival windows and indoor office deliveries. Observations from regional drop-offs, including deliveries to facilities in nearby Temple, Texas, have also brought forward criticisms concerning driver conduct and job completion, giving prospective clients an overview of the challenges reported at this shipping location.
Bryan Billger
a year ago
The absolute worst shipping service for the commercial industry. Why are they so much cheaper you ask? Well you get what you pay for. My product was supposed to be available for pickup on Tuesday morning, here it is Wednesday afternoon and still trying to pick it up! They can’t load in the rain. They can’t load if it’s wet. There isn’t anyone here to load you through the day. Etc. etc. etc.
Cleve Lupkes
8 years ago
I can't imagine having a worse experience with a freight company. I ordered an item from Amazon and they chose ABF to deliver it. ABF was supposed to call me to set up a time, they never did and I had to reach out to them. I confirmed it was an inside delivery to my office. They call the morning of the delivery and the driver is sitting in the parking lot. He acts as if he has no idea where to bring the item, he begins to tell me he will have to break down the item and bring it in because the pallet is too big. I said OK, we're not in a hurry. He then drives his truck around the lot, leaves, comes back, cuts the corner too close and hops a curb. He then parks and ten minutes later tells me he cant bring the item up because his dispatcher told him he's not allowed. I told him that wasn't the deal and he said he'd call me back. Ten minutes go by and the guy drives off. I call the local dispatch and they tell me he will have to return with a small truck, I ask why, they say because his truck cant get in the lot. His truck was below my window, in the lot and ready to deliver. A guy named Will at the dispatch center was very rude and unprofessional and had no interest in what i was about to say. Now the guy can't deliver the item and is supposed to return tomorrow. What a joke. I will never use them again and Amazon will get this review. One update: I spoke to a supervisor named Chris and he was very professional and is handling the situation with his employees.
Will Duvall
a year ago
Witnessed a delivery by your company yesterday to a medical facility in Temple Texas. Your driver was the rudest person I have ever seen and refused to do his job. How in the world are you in buisness? Shameful.
Erin Washburn
9 years ago
We have ordered the same playground twice now in two months and have yet to receive it still. The first time, they kept telling us they would call on their way, and never did, and then somehow lost it. Since it's a 500 lb playground I'm not quite sure how they "lost" that. Now this second time, they told us they would come deliver on November 1. They then decided to come (without any notice) on the 28th, and then 31st of October, and have not come back since then with it (even though they confirmed by phone with us that they would). We work full time jobs - I think if you say a date you're going to deliver it, and you agree to call in advance, surely you could do at least one of those...
Billy Mitchell
7 years ago
Jayme, Bill, and Judy were very kind. At my request, they even let me come to the warehouse and they used their forklift to load for me. ABF Freight in Waco, TX gets an AAA+++ rating.