WacoTX.com

Darr Auto Sales

3.2(25)Car Dealer

About Darr Auto Sales

Situated along Franklin Avenue in the 76710 area of Waco, Darr Auto Sales serves local motorists looking for pre-owned transportation. This local car dealer provides options for shoppers navigating a budget, including individuals who need a second vehicle. Among its available amenities, the business offers in-house financing to assist patrons with securing their purchase directly on site.

Currently holding a 3.2-star rating from 25 Google reviews, the dealership has generated a diverse mix of feedback from car buyers. Several positive reviews highlight supportive customer service from staff members like Jim and Mr. Darr, noting that they are easy to work with, helpful, and take care to double-check vehicles. On the other hand, some reviewers express frustration, citing challenges such as playing phone tag to finalize paperwork due to busy schedules, or enduring major mechanical issues like engine and transmission breakdowns soon after driving off the lot despite receiving assurances that the vehicle passed testing. These firsthand experiences provide helpful insight for anyone shopping for a used vehicle along Franklin Avenue.

Reviews

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Brittany Shannon

2 years ago

1.0

!!BEWARE!! if i could give this shop 0 stars i would. i purchased a vehicle that i was told went through all of the necessary testing and got the “green light”. i was told that the seller guaranteed a good transmission and engine. 13 days later, the car stopped running while i was driving down the highway. after taking the car to a shop, i was informed the engine was locked. i called to inform jim and was met with deception, disruption, irritation and disrespect. he advised to reach out to a dealership to see if the engine was still under an extended warranty because, “upon his research,” he found that there had been several recalls on the engine. i called the dealership immediately and was told that the warranty did not apply to this car due to previous recalls not being met. after several attempts to contact jim, he failed to return my calls but instead, waited several days later to email me stating that there was nothing he could do. i went to his shop to speak with him in person to try and come to an amicable solution before reporting him or leaving bad reviews. however, he refused to listen or accept any of the documentation that i was providing him. he threw the papers back at me and started calling me a liar and telling me that i was acting like a victim. he then threatened to call the cops on me if i didn’t leave. he is the reason small car lots like this have such a bad wrap! please, if you are in need of a good, running vehicle, DO NOT buy from here!!

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Naomi Grice

3 years ago

4.0

Good customer service. Jim is easy to work with, just had a hard time getting together to finalize the purchase of my used vehicle due to both our busy schedules and playing phone tag. Would buy from him again and will recommend Darr Auto Sales to others.

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Amber Barr

6 years ago

5.0

We were weiry about purchasing a vehicle at first due to having a bad experience at a different dealership years ago, we really needed a second vehicle and were on a budget. We saw the vehicle and i loved it immediately. Mr. Darr was very helpful, he offers in house financing and double checks everything before leave. We have a growing family and everyone loves the car. He will work with you as long as you are open amd honest with him and simply keep him informed on your situation. Great place to go, very helpful. We really appreciate you being so helpful and so considerate and understanding. We will Deffinently be using your dealership when its time to get another vehicle. Thank you

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Snail Trail

2 years ago

1.0

I don’t normally post reviews but I feel this needs to be heard. My husband answered the phone (he does not speak English) my friend translates for him and tells Darr I was busy (which I was) and she was translating for my husband to see what was needed. Jim “Darr” proceeds to say “this is the USA and he needs to speak English” let me just say Monday I will be making my final payment on my car and it will be finally paid off. After him revealing his racism I will never refer or do business with Darr Auto Sales again.

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Lee Ann Ryan

10 years ago

1.0

One week ago today I went to Cash-N-Go Autos and purchased a 2006 Kia Sorento LX as a reliable and safe means of transportation for my family. I am eight months pregnant and money is EXTREMELY tight right now. I went to Cash-N-Go for help, they helped a lot at first, but now I am having a problem getting any kind of assistance from the lot owner or managers, or even anyone that works there! Yesterday I noticed my car started to make a rumbling noise in the back end, it has a really hard pull and kicks when I accelerate. With the research I have done for this vehicle I have found that it is a rear-wheel drive version of this car model. Now, for a rear-wheel drive model car to have rear-end problems is pretty serious. However, when I went to make a payment today and I brought this to their attention, the only thing they could tell us was to take it to the Kia house and have them look at it, once we did that to report our findings back to Cash-N-Go and they would take it from there. So, that is what we did. We found the problem and surprise surprise when we tried to let the dealership know they said there wasn't anything they could do about it, we asked for them to look at it themselves because they have on site mechanics, they rejected that idea quickly, we asked them about fixing it and just adding it on to our existing note, also rejected that idea, and we asked them if we could just bring them the car back and get our initial down payment back to find something else, of course, no go there either! So now, I am stuck with a car that I am having to make payments on for the next 36 months that wont even last for another 3-4 weeks if the issue is not fixed. I am due within 6-8 weeks and need a safe reliable car for my new born baby. When I learned about Cash-N-Go I heard nothing but spectacular things about this lot, their cars, and the owners and managers, now I am thinking they could be possibly making up their own wow factor stories in house at their location and spreading lies like wild fire. I am just a 23-year-old woman who is starting a family and just starting out in life after having multiple tragic events and financial struggles go on in my personal life over the last few years that I found comfort and peace of mind in one car lot that made me believe family values mattered to them, however it seems that they are just worried about lining their own paychecks rather than trying to help the customers that come in to purchase and pay on their vehicles that are the reason they even have a pay check. They wouldn't put their new born in something that is rear-wheel based that has rear-wheel problems and risk their family losing out on a reliable car, why should they be allowed to do this to anyone else? Especially only after a week of having this car? I don't think that is fair. Along with telling us that every solution WE as the customers could come up with wouldn't work, or just got rejected without offering any type of assistance on their part, to try and even suggest us on where to go to fix it besides the Kia house and them reporting back to them, seems to me like this lot owner isn't very worried about the safety of the people he puts into his cars. He doesn't seem to care about the quality of his product either if he is willing to just shove this type of issue to the side like an unwanted piece of paperwork, or trash! I would not recommend ANYONE going here for a vehicle. Not only because of my situation but while I was there processing the paperwork for my Kia Sorento, a gentleman came in asking about how their repo policy works and the young lady working the desk was very rude with him, and when the man posed as many solutions as possible to try and get the past due balance paid for or make some type of arrangement in order to keep his vehicle she shot him down as well, upon this gentleman leaving the building I was still inside waiting for my paperwork to finish and I witnessed that same lady working the front desk run to the big office and say "Did you guys hear that"? and proceeded to talk down about him.