FedEx OnSite serves Hewitt and the surrounding Waco area as a neighborhood shipping service conveniently located at 505 North Hewitt Drive. Offering delivery amenities, this location functions as an everyday parcel point for community members needing to coordinate both business and personal shipments. Its accessible setting along North Hewitt Drive makes it a familiar stop for local residents looking to send items on their way or receive dispatches within the regional delivery network.
Currently holding a 3.4-star rating based on 44 Google reviews, the facility has generated considerable discussion among area patrons regarding its services. Multiple customer accounts highlight recurring issues with delivery accuracy, pointing out parcels delivered to incorrect street numbers despite clear exterior labeling on nearby homes. Others detail frustrations with customer service, noting difficulties getting in touch by phone, instances of rough package handling by drivers, and missed delivery alerts sent while residents were actively waiting at home. These candid assessments provide useful insight into local experiences with the branch.
Aaron D
6 months ago
Please ensure your employees know how their basic numbers. I swear robots could deliver better. I can't wait that day to happen! Always deliver my packages to the wrong address and the sad thing is the street number is prominently labeled on both houses and FedEx still can't get it right!
DeDe Gordon
2 years ago
This is the worst Fed Ex office! The last 5 deliveries have been sent to the wrong address or never made it to any address. One time, I watched the driver throw a package out of his door onto road and drive away. No one answers the phone and clearly no one cares about customer service. If I could give this place a negative star review, I would. Close it down, it’s useless.
Leslee Hyde
3 years ago
I’d rate a -5 stars if i could! I just got a text that my package couldn’t be delivered at 5:21 pm because no one was home. Hello!! Yes we are! I called the 800 number and was told it’ll be delivered tomorrow. She verified that no signature is required. So why wasn’t the package left on the porch if no signature is required? In a hurry to get home for supper, FedEx driver? Needless to say, I’m not a happy camper!! Boo on you, FedEx!
Ben Jernigan
2 years ago
5 mis delivered packages. Got lucky on first 3 the home owner dropped them off. Last two no where to be found. Ups, Amazon and usps have no problem delivering to our house. Delivered to a house that I can’t find based on the “proof” of delivery photo the provide.
Teresa Greiner (Terrg)
3 years ago
If I could give a zero I would. Today is the second time the driver left a package by my garage door in the heat and where anybody from the street could steal it. The drivers are too lazy to go to my front porch. They used to in the past but not lately. I hope post office and UPS don't get that lazy. I'm asking the company that I order from to use UPS or require a signature. That's why I don't like ordering online. We have to depend on these people that don't care or don't have common sense.