Situated along Franklin Avenue in the 76710 area of Waco, Mail Plus serves as a convenient resource for packing, mailing, and shipping needs. Holding an appreciative 4.1-star rating from 50 Google reviews, the local business assists patrons with sending items securely while helping them identify the best rates for their deliveries. Customers can also reach out for helpful guidance on specialized tasks such as direct mail projects, benefiting from an informative, pleasant owner and a staff committed to taking care of daily mailing errands in a prompt, timely manner.
Beyond standard outgoing shipping, the facility maintains secure mail services for clients with private accounts. Visitors find a welcoming atmosphere where letters and parcels are kept safe, though account holders should note that pickups require asking for mail under each individual name registered to the account. From answering direct mail questions to handling routine parcel drop-offs, Mail Plus provides attentive, hands-on assistance right on Franklin Avenue.
Sheila Wilson
2 years ago
Most helpful & took care of everything we needed in a timely manner. Very pleasant to help & find the best rate for what we were sending. I’d give more than 5 stars if I could, ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Needless to say, they’ve got all your packing & mailing & shipping needs done HERE!!!
Fred Rodriguez
6 years ago
I called with some general questions about a direct mail project I'm working on; the woman I spoke to was informative and just a delight to speak to. She answered all of my questions thoroughly and added extra relevant details, too. It turned out she was the owner... Thanks Mail Plus for being a great source of information and for great customer service!
James Moniz
3 years ago
On the plus side, mail is secure, the staff is friendly. On the "room for improvement" side... You have to ask for the mail for each individual on the account, or you won't get it. My wife had a package sitting there for weeks because I only gave them my name when I went in. I have used private mail boxes for over a decade, and this is the first one where I needed to give both names rather than just the box number. Also, most mail services put a message in your box when a package comes in. Mail Plus doesn't do that, and it's frustrating. There's also no after hours mail drop, so we need to go elsewhere to send mail when the place isn't open. Until and unless this improves, I would recommend the UPS Store instead.
Susan Linsley
3 years ago
I want to say Thank You so very much for helping intercept a package that my daughter thought she was shipping to a friend, which we found out was actually not a friend, but an online scammer. You really helped save the day. I'm one grateful Mom.
shauna gerrish
7 years ago
Aweful customer service. I walked in with a heavy box and the lady watched me struggle with the door. The proceeded to tell me to walk it to the back since she makes no money on drop offs and if I can barely lift it than she couldn’t either. This isn’t the first aweful experience I have had here. Rude lady and no other customers in the store. I see why buyers beware.