Located on Greig Drive West in the Robinson area, MHC Kenworth - Waco serves commercial drivers and logistics companies as a full-service truck dealer. The facility holds a notable 4.1-star rating across 260 Google reviews, making it a well-known heavy-duty automotive destination for the greater Waco community. Catering to the demanding schedules of modern freight operations, the dealership offers delivery services to ensure parts and equipment reach clients without unnecessary delays.
Inside the facility, patrons encounter dedicated staff members who strive to deliver timely service and resolve urgent mechanical issues. Multiple drivers report positive experiences with employees like Chris, who have stepped up to handle repairs quickly, stick to promised completion times, and look for practical ways to lower the overall bill. Although occasional reviews mention frustrations with persistent electrical issues and repair policies, numerous independent drivers and trucking businesses continue to rely on the Robinson location for supportive customer care when facing mechanical emergencies on the road.
Robert Horton
6 months ago
They were awesome. Got my truck in and had it fixed and ready at the time they said it would be ready. They did do what they could to save me some money on my bill. I'll will be a loyal customer and use them again. Big shout out to Chris.
KB
7 months ago
Our driver went in for electric issues, marker lights cutting out. Paid KW $1285 in total for repairs, the lights cut out on the highway after we left. They essentially said they did what they could and refused to refund any money or explain why they didn't fix it right. We are a large trucking company and I understand electric is tricky, but they were extremely rude and hung up on my operations guy and driver for asking if they could do anything to help out since their fix didn't work. Will never send any of our trucks in here again.
Karina D
5 months ago
Definitely recommend these guys for truck service !! I was in a Jam and just had a hell of a week, these guys really came through for me and took care of me immediately, They definitely put me at ease, great facility, just really nice, dedicated people -Kingwells Trucking Llc
Kevin Midnight Rider Martin
8 years ago
Parts department was professional over the phone and in person. Changed out my a.c. components (myself) then seen service to get truck vacuumed down and charged, they were very helpful and courteous. Like most owner ops I was under time constraints in order to get them paid out by the end of the day and they went above and beyond to assist me in everything got me in and out before the clock ran out. Would definitely return or recommend.
Robert Decker
a year ago
I had a front brake caliper fail on my Motorhome. The mechanic did a great job replacing both calipers. He inspected the brake lines and replaced the brake pads along with some of the hardware. They are highly competent and skilled mechanics. They do the job right. Thanks, Ryan.