Texas First Rentals Waco

4.3(26)Manufacturer

About Texas First Rentals Waco

Situated along Gholson Road in the 76705 postal area of Waco, Texas First Rentals Waco is listed in the manufacturer category and provides equipment rentals to the surrounding community. The business holds a notable 4.3-star rating based on 26 Google reviews, frequently catering to clients who need machinery and sky lifts to complete their project tasks.

Customer feedback illustrates a range of firsthand experiences at this Waco location. Dedicated staff members like Clayton Loper and Ivan have received high praise for going the extra mile to assist clients, whether helping print necessary forms or quickly unloading and reloading trucks carrying heavy lifts. Conversely, other patrons have reported notable challenges during their rentals. Shared concerns include arriving to find the wrong sky lift prepared due to inaccurate reservation records, an inability to reach support personnel on a Saturday when a machine would not start, and unexpected invoices following reported equipment damage. These varied accounts offer helpful insight for those planning machinery rentals along the Gholson Road corridor.

Reviews

Zane Runyan

10 months ago

1.0

Very disappointed with our recent experience. We reserved the same sky lift we had previously rented and provided a clear description, but Texas First Rentals had the wrong unit ready and their records were inaccurate. Even after explaining the impact on our project, we were offered no meaningful solution. The manager, Justin, shifted the blame instead of taking responsibility, which was extremely frustrating. We ended up going with another company and will not be returning. They’ve lost a customer due to poor communication and lack of accountability. *Update: We did receive a phone call from Clayton, the manager after he reviewed the convos. He admitted they we’re completely responsible for the mess up and offered to personally help us our next rental. If our experience the next time changes, we will update this review completely!

Dan Tye

3 years ago

5.0

These guys are the best. Thank you Clayton Loper with helping us print a form we needed and getting someone to unload our truck so quickly. Ivan, thank you for going the extra mile unloading another lift off our truck that went to Grapevine which was our first stop, and reloading it. You saved us over an hour and a half by doing this. As truck drivers we need all the time we can get! Going to Grapevine now then headed for a pick-up in Denning. Many thanks to all of you at TEXAS FIRST Dan And Teri Tye

Robert sutton

10 years ago

1.0

Unbelievable!! Rented s piece of equipment! Had some damage got a bill a week later you would think I now own it! Come up with an issue I knew nothing about! Would not will not recommend to anyone who wants to rent! Machine would not start on Saturday. Could not reach a soul! Called a friend and had to jump starter and could not kill the machine in fear of not starting again! 👎👎👎👎👎👎👎👎👎👎 Please avoid these people at all cost! Think I will now report BBB. 👎👎👎👎👎👎👎👎👎👎👎👎 This is what happens when you rent from wrong and I mean wrong people

Caleb Scarbrough

9 years ago

5.0

These guys are always professional and polite from my experience, and the prices are competitive, if not lower, than anyone else around (4 other national comps). Not to mention... their equipment is all virtually new.

Blakelee Alexander

10 years ago

5.0

Best rental experience ever. Texas First Rentals will bend over backwards to help you out and make your job easy. When looking for a piece of rental equipment, Texas First is always my first call and usually the only call.

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