WacoTX.com

United States Postal Service on N 19th St

2.3(121)Post Office

About United States Postal Service on N 19th St

Located along North 19th Street in the northern section of Waco, the United States Postal Service facility at 4428 N 19th St provides postal functions for the surrounding 76708 area. Operating as a neighborhood post office, the branch offers standard amenities, notably including parcel and mail delivery across local routes. Area patrons rely on this location to send out correspondence, handle drop-offs, and collect shipments.

Customer satisfaction remains notably low, as evidenced by the branch's 2.3-star rating across 121 Google reviews. Patrons frequently report complications with both counter service and route carriers. Several reviewers cite difficulties with staff refusing to accept boxes based on inaccurate size estimates, such as claiming a 43-inch parcel exceeded maximum limits. Other common complaints focus on delivery failures, with drivers marking verified addresses as needing gate codes, returning RV park deliveries as addressee unknown, or misplacing items entirely. These issues often force residents to make unexpected trips to the station to track down their missing packages.

Highlights

  • Delivery

Reviews

B

Brittnee Johnson

a month ago

1.0

Lonnie is horrible. I can't tell you how many package have been turned away for no reason. Most recently I was told it was because my box was more then 108 inch long -mind you the measurements are on the box at 43in. This dude just aint wanna deal with it. And this aint the first time. I took it to another location and no problem. They even stated they get customer complaining about him all the time. I will be spending an hour of my life to make a formal complaint and coming in to speak with a manager. Call me Karen today cause you got the right one and all these reviews are just proof that something is wrong at this location. However all other employee at this location have never been an issue.

A

Andrea Goodall

3 months ago

1.0

If I could give negative stars I would. Amazon, UPS, FEDEX all deliver directly to my RV porch step. And USPS cannot figure out that its an RV Park - even when I list the Lot#. It constantly comes back "addressee unknown". They could even leave it at the office building which is seen from the entrance. Everyone else can figure it out. I've had multiple packages including prescriptions returned to sender because of their pure LAZINESS. If they can't lean out their window to deliver your package. Don't expect to get it. Posting this in hopes that someone higher up at USPS sees ALL of these negative reviews and actually does something about their employees. TERRIBLE.

H

Hx neyy

8 months ago

1.0

Absolutely unacceptable. I constantly have to go to the post office because drivers mark my packages as “needs gate code,” even though my address is always correct and triple-checked. This feels like pure laziness and refusal to complete deliveries. To make matters worse, USPS has now lost a 6-lb package containing my family member urn with their ashes. This is not just a delivery failure—this is a serious and heartbreaking violation. Losing something this important has made an already devastating grieving process even worse. USPS needs to be held accountable.

D

Daughtry Shane

7 months ago

1.0

Lazy government worker who will not help you in anyway. The employee at the front refused to even go to the back to check for my my mail. He WOULD NOT let me finish a single sentence. Immediately pushing blame on the DMV. He basically agreed I’m stuck in this situation where I’m never going to receive my ID, and had the most uninterested attitude about the whole thing. I’ve been waiting my new ID going on 3 months and have had 3 separate ones mailed as they were never sent back by the post office. This is after one service request where I was told this was resolved. Yet I have never received one. All of these individuals would have been fired at any other private company. Government workers are the absolute worst. His name was Lonnie.

K

Kelly L

11 months ago

1.0

By far absolute worst post office! They NEVER answer the phone. Terrible mail carriers who deliver mail and packages to the wrong address frequently. Or they give you a key that doesn’t unlock any of the parcel lockers so you can get your packages, but then you can’t reach anyone to help. They also deliver mail while you have a mail hold. Unbelievable.